Returns & Exchanges

At Vacier AU, we want you to be completely satisfied with your purchase. If your jewelry or apparel doesn't meet your expectations, you can return or exchange your items within 30 days of delivery provided they are in original, unworn condition.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original Vacier packaging, ensuring all tags and protective materials are included to prevent damage during transit.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized Australia Post location.

4

Receive Your Refund

Once our team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing