Frequently Asked Questions
Everything you need to know about your Vacier AU experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location in Australia.
What is your return and exchange policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached to be eligible for a full refund or exchange.
Are your materials sustainably sourced?
Yes, Vacier AU is committed to ethical fashion. We use high-quality, durable materials designed for longevity to reduce environmental impact.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna for your convenience.
How do I care for my Vacier AU garments?
To maintain the quality of your items, we recommend a cold machine wash on a gentle cycle and air drying in the shade.